About Us
Booking Confirmation
We have received your booking. Thank you for choosing us. We are pleased to Welcome You Home.
In order to confirm your booking, please sign this form and send us the documents required below.
REGISTRATION: Florida Law requires that guests register before taking occupancy of homes. No party may remain in a home unless the party leader registers on check-in. Please, therefore, sign and upload all the images required for completion of this Rental Agreement no later than 60(sixty) days before your check-in date. This request is to identify our clients and avoid fraudulent reservations. Failure to receive this information within this timeframe will result in the cancellation of your reservation and the forfeiture of any deposit or payment. If you enter the home before your check in time, without permission, you may be fined up to U$150.
Property Management/House Managers may enter the home at any time without notice to conduct an inspection, repairs, or if suspicious activity arises. Please, observe all other Terms and Conditions of the Rental Agreement.
PROPERTY CLEANING AND MAINTENANCE: The property will be cleaned before your arrival and again on your departure, but we ask that you please leave the house in a clean and tidy condition. If it is not, a charge of U$40.00 will be applied. An extra fee of U$50.00 will be charged if you leave excessive dirt or garbage in the property.
If you report an issue to us and no problem is detected and it leads to an unnecessary service trip from our maintenance team to the property, you may be charged a U$45.00 fee.
INVENTORY: No items may be removed from the house.
LINENS AND TOWELS: All linens and towels will be inspected prior to check in, make sure there are no damages or stains, otherwise, your credit card will be charged the following amounts:
Hand Towel: U$9.00 each
Bath and Pool Towel: U$25.00 each
Sheet Set (all sizes): U$55.00 each
Comforter (all sizes): U$70.00 each
Please, note that we do NOT provide washcloths.
POOL USE: Guests will be fined $300.00 for any substance found inside the pool such as but not limited to: oil, detergent, soap (bubbles), confetti, toys with liquid.
SMOKING: All vacation homes are non-smoking. Smoking is NOT ALLOWED inside the property nor within a 12(twelve) feet radius from the outside of the property. Smoking of any kind will incur a fee of US400.00.
PURPOSE OF THIS DOCUMENT: To ensure that the The Owner will be reimbursed to cover any loss or significant damages caused during your stay that is not covered by the Property Protection Fee. In case of ANY loss or damage, the amount required to repair the property will be charged to the Credit Card on file.
Guests are required to provide credit card information for incidentals. The Owner may be reimbursed for any property damage caused during the rental. Please, sign this form, authorizing us to charge on the credit card on file if we identify any damage during your stay not covered by the protection Fee. Please, report any damages which occur during your stay. Damage discovered after your departure and not reported, will be subject to a U$100 surcharge in addition to the cost of the repair.
Pool Heat: Please ask for the cost. If available, it must be for your entire stay and a minimum of 5(five) days. Pool Heat must be purchased with a minimum of 5(five) days prior arrival.
BBQ Grill: Please ask for the cost. It includes the grill itself, 1(one) propane gas tank and the final cleaning.
Should you have any questions or concerns, do not hesitate to contact us. We want to make your trip remarkable.
Thank you again!
Rental Agreement - Terms and Conditions
These Terms and Conditions clarify The Owner's/Property Manager Obligations to The Renter, The Renter's obligations to The Owner/Property Manager, and in the very unlikely event of any disputes, will be used as the basis for any resolution.
Please read them carefully before confirming your booking.
Any check-out after the check-out time informed in the Booking Confirmation will occur in extra charge.
An earlier Check-In and later Check-out may be possible upon request, on a case-by-case basis.
Acceptance of these Terms and Conditions binds a contract between the following two parties: The Rental Applicant (The Renter) and the property Owner/Property Manager (The Owner).
1. PARTY MEMBERS
All persons listed on the Rental Agreement or added subsequently by The Renter will be bound by the terms of this agreement. Occupancy of the property is restricted to those names listed on the Agreement or added subsequently by The Renter. The Rental Applicant is considered to be the Lead Renter and will assume full responsibility for all members of the Rental Group throughout the rental period. Information or instructions relating to this rental will be communicated to the Rental Applicant only and not to any third-party member of the Rental Group.
1.1. By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
(a) the details they are providing are complete and accurate;
(b) he/she has read these Terms and has the authority to, and does agree to be, bound by them;
(c) he/she consents to us using any information provided in accordance with our Privacy Policy;
(d) he/she is over 25 years of age and when placing an order for services with age restrictions, declares that he/she and all members of the party are of the appropriate age to purchase those services.
2. ACCURACY
2.1. We endeavour to ensure that all the information on our website and in our brochures is accurate; however, occasionally errors occur and we reserve the right to correct details in such circumstances.
2.2. The Renter must check the price and all other details relating to the property and any other arrangements that you wish to book before your booking is submitted.
2.3. The Owner reserves the right to change the interior room configurations, the furnishings, the fixtures and fittings of the property and all other equipment in, or appearance of the villa without giving prior notice to The Renter.
3. PAYMENTS
A Reservation will be confirmed by The Owner once the application has been approved and initial payment of at least 20%(twenty percent) or full payment has been processed. During the booking process The Renter will be asked to sign the Conditions and Rental Agreement Form and inform and authorize the use of a credit card.
Once a reservation is received and accepted by The Owner, The Renter is liable for payment of the balance of the rental fee 60(sixty) days before occupation of the property. Non-payment by the due date will be treated as a cancellation and the deposit will be forfeited.
3.1. If the arrival date is 60(sixty) days or less away on booking, then the full amount must be paid on booking.
3.2. Should The Renter instructs his/her credit/debit card company to “chargeback” any payment(s) properly due from him/her in respect of his/her booking, we further reserve the right to cancel the booking and/or take legal action against The Renter for all outstanding payment(s) in the event that a “chargeback” is made.
4. PROTECTION FEE
A Protection Fee is required for all bookings. All bookings/reservations are required to include protection for accidental damage to the interior of the vacation rental home or condominium. The Damage Protection Fee provides protection for accidental damage occasioned by guests and/or their named occupants during their stay.
It includes furniture, furnishings, and fixtures. Coverage becomes effective on the confirmed guest arrival date and at the confirmed guest check-in time, and coverage terminates at check-out time on the confirmed guest departure date. Any accidental damage must be both, reported immediately to us by the registered guest during their stay, and acknowledged in writing by us for coverage to be effective. The Accidental Damage Protection Fee combined coverage is limited to payment for covered damages not exceeding U$500.00, and the registered guest is responsible for payment of any amount exceeding U$500.00. The Accidental Damage Protection Fee is provided by and administered through Five Star Homes Orlando and is not an insurance policy.
Nevertheless, any damage incurred by the registered guest and/or their named occupants to the rental home or condominium unit, whether accidental or otherwise, must be reported immediately to the assigned Five Star Homes Orlando Guest Relations Representative.
4.1. The Renter and all guests are responsible for all damage and loss to the property and its contents during the stay. If The Renter or any guest cause any damage to the property or any item in it or on its premises, The Renter and/or all guests may be required to pay for the loss and/or damage caused to the fullest extent and in this event we will hold The Renter and each guest jointly and individually responsible.
4.2. A full and detailed check of the property will take place by The Owner after your departure. The Renter will be advised of any faults or damages found after this check and we will advise him/her as soon as possible of the cost of repair or replacement.
4.3. Anything damaged, spoilt or broken will be charged to you at the replacement cost. Any items having to be purchased will be replaced “like for like” to the same quality and standard.
4.4. In this case the amount required to repair the property will be charged to the Credit Card on file.
The Protection Fee does not cover damages on towels, linens and extra Cleaning or Trash.
5. CONDITION OF THE PROPERTY
The property will have been inspected prior to occupation and therefore The Renter undertakes to:
(a) Notify The Owner immediately with regard to any damage and/or maintenance issues that require attention.
(b) Keep the property and all furniture, fixtures, fittings, chattels and effects in or about the property in the same state of repair and condition as found at the commencement of the Rental.
(c) The Renter shall follow the departure instructions provided by The Owner.
6. OCCUPANCY OF THE PROPERTY
There is a published maximum number of people that each property can accommodate, and this number of guests must be in accordance with the guest list named during the rental process. The stated and agreed upon occupancy number includes all guests, regardless of age, day and night guests. Exceeding the stated and agreed upon number of guests will result in immediate eviction without refund, or a fee of $100.00 per additional guest per night, at the Owner's discretion.
7. USE OF TELEPHONE AND INTERNET SERVICES
Properties that are equipped with telephone are for local calls only. The Renter must charge all long-distance telephone calls to either a credit/phone card or call collect, unless advised otherwise. It is The Renter's responsibility to check for restrictions on an internet device before commencing any download.
We are not responsible for any service outage from the provider.
8. PETS
Pets are strictly prohibited at any property. Any evidence of pet occupation will result in a charge of U$400.00. The designation of "NO PETS" does not indicate there have not been pets at the property at some time. The Owner accepts no responsibility for any allergic reaction or other conditions arising from occupancy of the property.
(a) A U$400.00 Pet Penalty fee: This penalty amount charged is to ensure that a total dandruff cleaning is done to the property upon the departure of The Renter who has brought an unauthorized pet into the property. The amount is a flat rate and it is per pet. It DOES NOT cover damages, if any, done by the pet(s). Any damages caused by The Renter’s or any guest's pet(s) to the property during the rental period is the sole responsibility of The Renter. Any repair will be charged to The Renter.
9. SMOKING
Smoking is not permitted in or around the immediate vicinity of the property. Except in designated areas.
8.1. If smoking was found to be exercised inside the property, we will charge The Renter a minimum amount of U$400.00 as fee penalty. Also, for any service required to restore our standards.
10. EQUIPMENT AND FACILITIES PROVIDED
Equipment and facilities are provided at the discretion of The Owner and whilst every attempt is made to ensure that such equipment is in working order for the duration of the rental period, should a breakdown or some other situation occur that renders non-essential element unusable, the Owner does not take responsibility for replacing or refunding The Renter for the lack of use of these equipment or facilities. The equipment and facilities referred to include (but are not exclusive to) such items as televisions, DVD, spa, games consoles, etc.
The Renter must report any inoperative or defective equipment to The Owner promptly! The Owner will make every reasonable effort to have repairs made as soon as possible. While every attempt will be made to ensure that all the advertised equipment and appliances are in working order at the commencement of a rental period, no reduction of rent; rebate; or refund will be issued for a mechanical failure of air conditioning, dishwasher, washer, dryer, TV or other appliances.
10.1. If the property is equipped with a Barbecue Grill, it does not mean The Renter has the right to use it. In this case there will be a security combination lock and chain that prevents unauthorized use. Please ask our Reservations Team about the related fee. Once the grill is being used, The Renter is responsible to keep both lock and chain in a secure place.
11. REPAIR AND MAINTENANCE
Repair and maintenance problems must be reported to The Owner within 24(twenty four) hours of occupancy or occurrence, otherwise such repairs or problems will be presumed to have been caused by The Renter and The Renter will be held liable for any necessary repairs. The Owner will not be responsible for any expenses incurred by The Renter or others unless The Owner authorizes The Renter to incur such expenses in writing. If The Renter has a maintenance or repair to report/request, please call us.
11.1. If The Renter reports an issue to The Owner and no problem is detected and it leads to an unnecessary service trip from The Owner’s maintenance team to the property, The Renter may be charged a U$45.00 fee.
11.2. The Renter agrees to allow at least 24(twenty four) hours for the problem to be addressed.
11.3. The Owner takes no responsibility for issues arising from items such as power outages, utility shutoff, lightning strikes, bad weather damage, acts of god, wildlife issues, bed bugs etc.
11.4.If you (“The Renter”) lock yourself out during business hours (Monday to Saturday, 9am-5pm), The Owner will send maintenance for a U$75.00 lock out fee. If you (“The Renter”) lock yourself out after business hours, The Owner will send a locksmith and The Renter will be responsible for paying the locksmith, and the charge is normally from U$250.00 to U$300.00. If The Owner has to pay for the locksmith, The Renter authorizes The Owner to charge the credit card on file for all charges incurred.
11.5. Property Management/House Managers may enter the home at any time without notice to conduct an inspection, repairs, or if suspicious activity arises.
12. REFUNDS
If a breakdown should occur to fundamental elements such as water systems, plumbing and electrical systems, and major appliances such as stove or refrigerator, every effort will be made to repair, replace or relocation or an appropriate refund will be made for the inconvenience caused.
12.1. This does not apply to system breakdown caused by misuse, such as plumbing blockages caused by inappropriate use of sanitary facilities. The Owner is not liable, nor will provide a refund, for any stoppage of electrical services caused by extreme weather or other circumstances beyond his control. Similarly, there will be no refunds for inclement weather, changes in water levels, conditions at neighboring properties, or any nuisance afforded by the natural elements of the location such as flying insects or the animal population.
13. OTHER CONDITIONS OF BOOKING
The Renter shall abide by these Terms and Conditions of Rental and any other instructions contained in the individual Property Guide and any additional information and instructions as shall be supplied in the Property or by The Owner.
14. LIMITATIONS OF LIABILITY
The Renter represents, warrants, acknowledges and agrees with The Owner that he/she will use the Property and its facilities in accordance with The Terms and Conditions above and the information provided and that he/she does so at his/her own risk and that he/she indemnifies and saves The Owner harmless from any personal injury, sickness or death, loss or damage, however caused, to person or property of The Renter, his/her family, or guests, before, during or after the time of occupancy. Further, he/she accepts full responsibility for the use of the Property and its contents and agrees to pay for any damage to any equipment included in the Property, other than for normal wear and tear.
14.1. The Owner is not responsible for any item left behind after The Renter’s check out.
15. PARTIES
15.1. Parties, weddings and corporate events are strictly prohibited in all of our properties. Violation of this rule will result in us being entitled to evict The Renter and all guests from the property with immediate effect (and in this event you will not be entitled to a refund) and The Renter will be liable for any costs associated with the eviction including, but not limited to the cost of a security company to remove all guests and/or loss of the entire refundable deposit at The Owner's sole discretion.
15.2. Only guests whose names are on the Rental Agreement are authorized to stay in the property. Additionally, if it is discovered upcoming guests are hosting a party, event, or social/group gathering in one Five Star Homes Orlando's rental properties, The Owner reserves the right to cancel the reservation prior to the guest's stay, with recompense at The Owner’s judgment.
15.3. Also no excessive noise will be allowed after 10pm.
15.4. No Kegs are allowed in any areas. No debris can be left in the outdoor areas.
16. INSECTS
Please, note that as Florida is a tropical State, insects such as bugs, ants and the like are occasionally inevitable, and are not cause for complaint.
The properties are treated periodically as part of a pest and termite control program and are cleaned after each rental.
We do not have control of this and will not provide a refund for such matter.
17. POOL TERMS AND CONDITIONS
A Spa is not a Jacuzzi hot tub and is not designed to reach a higher temperature than the swimming pool. The pool heater controller is not to be touched by the guest to increase the temperature of the pool or spa if relevant. Should the designated Management Company find that the pool heater controller has been adjusted, The Renter will reimburse The Owner for any excess utilities' costs.
17.1. Pool and Spa heating is not included as standard with any property. It must be requested at the time of booking or until 5(five) business days before arrival. There is an additional fee for such heat on a daily rate basis.
17.2. The times the pool heating is set will be at the discretion of the The Owner.
17.3. Every attempt will be made to maintain the required temperature of the pool as this will vary according to various factors, the main one being the prevailing weather conditions. In the event that air temperature drops below 55 degrees Fahrenheit, the pool heating will shut off to prevent damage, and no refund will be given in this event. In most cases the pool will warm to a daytime temperature of between 70 and 80 degrees.
17.4. Use of the pool is entirely at your own risk. It is particularly important that children are supervised at all times in and around the pool areas. All properties also have child safety fences provided.
18. CANCELLATION POLICY AND CHANGING A BOOKING
Once a reservation has been accepted and confirmed, a cancellation can only be made in accordance with the terms below:
18.1. If a booking is canceled 30(thirty) days or more before the arrival, a cancellation fee of 20%(twenty percent) over the full amount paid will be charged to The Renter. In this case 80%(eighty percent) of the full amount paid by The Renter will be refunded.
18.2. If a booking is canceled 29(twenty nine) days or less before your arrival date, a cancellation fee of 50%(fifty percent) over the full amount paid will be charged to The Renter. In this case 50%(fifty percent) of the full amount paid by The Renter will be refunded.
18.3. If a booking is canceled 14(fourteen) days or less before your arrival date, The Renter will forfeit all monies paid for that period.
18.4. If The Renter wishes to change the booking in any way once a binding contract is in place between us, we will at our sole discretion decide whether to allow such a change to the booking. Making changes to a booking will not always be possible.
18.5. Any request for changes to a booking must be made in writing by the person who made the booking. If there is any cost, the amount will be notified to you before you choose to proceed with the change. The Renter should be aware that these costs could increase the closer to the arrival date that changes are made and The Renter should therefore contact us as soon as possible.
18.6. Where a change in the booking is not possible and The Renter does not wish to proceed with the original booking, we will treat this as a cancellation by The Renter and the cancellation charges set out in clauses 18.1. to 18.3. will become payable.
19. IF WE MAKE CHANGES TO YOUR BOOKING (INCLUDING CANCELLATION)
19.1. It is unlikely that we will have to make any changes to your confirmed booking arrangements or cancel them. However, occasionally we may have to make changes after bookings have been confirmed.
19.2. In the event of minor alterations, we will do our best to notify you before your arrival date. You will not be entitled to any refund in the event that we have to make a minor alteration to your booking.
19.3. If a significant change (see below) or cancellation has to be made to your booking arrangements by us we will notify you as soon as possible. You may then either:
(a) accept the changed arrangements; or
(b) accept an offer of an alternative property of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If you reject our offer of an alternative property of comparable standard, then you will not be entitled to an alternative property of a standard that is far superior. If in these circumstances you request a property of a far superior standard, you will be required to pay any difference between the cost of the original property booked and the alternative property which is of a far superior standard; or
(c) cancel your booking completely, in which case we will refund you all monies paid by you.
19.4. “Significant changes” include change of property or property location for the whole or a significant part of your time away. Please note that not all property changes will constitute a “significant change.”
20. HOW WE MAY USE YOUR PERSONAL INFORMATION
20.1. The Owner will use the personal information that The Renter provides to us to:
(a) make the booking (this includes passing your personal information to any other third party organizations who need them so that your property and any other arrangements can be secured);
(b) process your payment for the booking;
(c) send out a customer satisfaction survey at the end of your stay;
(d) we may use the details you have given us to tell you about our products and services which we think may be of interest to you. You can ask us to stop doing so at any time.
20.2. The Owner will not give The Renter’s personal data to any other third party.
20.3. Where The Renter provides us with personal information, he/she consents to this information being used as described in this clause.
21. PACKAGES
For security and legal reasons, The Owner and the resort do not accept packages, parcels or letters on behalf of guests. We are not liable for any losses of packages that are sent to our offices or one of our vacation properties. Please, contact us for community's rules.
22. ESSENTIALS
Please note that each property has an initial supply of consumables (trash bags, toilet paper, dishwasher tablet and paper towel). Once these have been used we are not responsible for replenishing these items during your stay. Please be prepared to stop by a supermarket to buy whatever you want and need for your stay.
23. CHANGES TO THE TERMS
23.1. We may revise these Terms from time to time including in circumstances where there are changes in any relevant laws or regulatory requirements.
24. OTHER IMPORTANT TERMS
24.1. In all of our destinations and resorts, The Owner cannot accept any liability for disruption to your holiday caused by building work, including but not limited to disruption caused by noise or dust. The Renter accepts that he/she will not be entitled to any refund or compensation as a result of any such disruption.
24.2. Early check-in and late check outs are subject to availability and cannot be guaranteed. Standard check in and check out times will typically be 16:00 and 10:00 respectively.
24.3. Valuables should be left in a secure place out of sight.
24.4. The Renter is reminded to exercise care as to his/her personal safety and the safety of his/her guests. Use of the pool and any community pool, aqua area, tennis court and recreation area is entirely at The Renter’s risk. Lakes and wetland areas can be very dangerous and children should always be accompanied by an adult.
24.5. For the avoidance of doubt, The Owner cannot accept any liability for failure of public supplies such as water, electricity or gas supplies. The Owner also cannot accept liability for the consequences of actions or omissions relating to the supply or control of mains services that are beyond The Owner’s control, or any actions taken in the vicinity of the property by any authority over which The Owner has no control.
24.6. The Owner will not be liable for any failure to perform, or delay in performance of, any of our obligations under these Terms or any delay to, or during, The Renter’s holiday that is caused by an event out of The Renter’s control (Force Majeure).
24.7. A Force Majeure means any act or event beyond our reasonable control, including without limitation flight delays or cancellations, airport closures, adverse weather conditions, industrial dispute, civil commotion, riot, invasions, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of a public or private telecommunications network.
24.8. If a Force Majeure takes place that affects the performance of our obligations under these Terms we will contact you as soon as reasonably possible to notify you.
24.9. The Renter and all guests waive any right to dispute a credit or debit charge, request or demand a chargeback or dispute that a detailed item description was provided, contact information was clearly and prominently displayed, and grievance policy instructions were provided.
25. COVID-19 EXPOSURE
By renting a Five Star Homes Orlando’s Home, you voluntarily assume all risks related to exposure to COVID-19.
26. CHECK-OUT INSTRUCTIONS
Please, note that for your departure procedures you will need to:
(a) Place all dirty dishes, silverware, glasses, pots, pans etc inside the dishwasher;
(b) Take all trash from the house to the main community's dumpster;
(c) Put back all items that you have found in the garage and that includes all furniture.
26.1. Note that if there is extra garbage left outside the bench or garbage can, you will be charged U$50.00. There are dumpsters in the community on which you may discard the extra garbage..
27. ASSUMPTION OF RISK
By signing this acknowledgement, each guest fully assumes any and all risks posed to guests that result from guest entering properties for rent, as applicable, including but not limited to risks arising during stay and all other in-person access.
27.1. Please note that it is your responsibility to arrange appropriate comprehensive travel insurance to cover risks including, but not limited to, medical treatment, accidents, repatriations and holiday cancellation/curtailment.
28. GOVERNING LAW
These Terms and any agreement to which they apply are governed in all respects by Florida law. The renter agrees that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking shall be resolved via binding arbitration in Orange County Florida and according to the rules of the American Arbitration Association to the exclusion of civil court, except for the enforcement of an arbitration agreement, but not to the exclusion of pre-arbitration remedies. A party whose contractual rights have been violated is entitled to reasonable attorney’s fees and costs for any actions taken, pre-arbitration or otherwise, to collect any payment due or enforce any terms under this agreement.
29. INFORMATION ABOUT US AND HOW TO CONTACT US
29.1. We are a company registered in the State of Florida USA. Our company EIN number is 38-4014059.
29.2. If you have any questions please contact us. You can contact us by emailing us at info@fivestarhomesorlando.com.
By signing below, you certify that you have read and agreed that you understand the meaning and intent of this agreement that you will abide by the rules knowingly and voluntarily.